H E A L T H I N S I G H T S
Tecala ’ s modern cloud borne services are providing My Plan Manager ( MPM ) with all the support the organisation requires to deliver experience and know-how to build an inclusive Australia and take the stress out of the National Disability Insurance Scheme ( NDIS ).
A winning combination which incorporates the provision of comprehensive managed services , communications , cybersecurity and data protection provides MPM with the support it requires to manage a hybrid workforce environment and support those with a disability to lead active lives in their communities .
Australia ’ s National Disability Insurance Scheme ( NDIS ) provides crucial support for over 466,000 people with disabilities . MPM offers clientfocused services enabling users more choice and control over their support services , while saving them time and effort in managing their NDIS funding .
From its headquarters in Adelaide , MPM staff work with clients on an individual basis to ensure that the support services they receive assists them in achieving their plan goals .
The challenge of rapid growth
Established in 2014 , My Plan Manager has grown swiftly , ranking second overall in the 2020 Deloitte Tech Fast 50 Awards with growth of 1621 % in the prior three-year period .
" This rapid growth rate was putting significant pressure on the IT systems that we had in place within the company ," said Richard Hilliard , Chief Technology Officer , My Plan Manager .
" Systems that had worked well initially were no longer providing the level of support that we needed .
" We also needed to find a way to provide the level of technical support that new staff hires required as they settled into their new roles . In this area , the internal IT team was starting to struggle ."
A new technology partner
My Plan Manager partners with Tecala in multi-year IT programme to support Australia ’ s AU $ 26 billion National Disability Insurance Scheme .
After recognising that external assistance would be required , the My Plan Manager management team assessed a range of options . After carefully vetting a shortlist of prospective Managed Service Providers ( MSPs ), a contract was signed with Tecala in late 2019 .
TECALA SUPPORTS
MY PLAN MANAGER ’ S GROWING TECHNOLOGICAL REQUIREMENTS
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