F E A T U R E
" With IRIS for Health , we will have a quicker integration process ," added Benedict Sulaiman , Vice President of Information Technology for RSDHI .
Integrating TrakCare with insurance companies and third-party administrators ( TPAs ) via APIs will speed up the processing of patient claims . RSDHI is also looking to speed up the processing of incoming patients by integrating TrakCare with third-party healthtech companies that provide services linking doctors and patients to hospitals and scheduling appointments .
With advanced interoperability , RSDHI can innovate more quickly . " For example , we are developing a self-service kiosk at one of the hospitals in parallel with the new TrakCare system . With a centralised system , it can be integrated once for all the hospitals . Previously , the integration process would have to be repeated three times due to the current distribution system for each hospital ," said Sulaiman .
RSDHI is also looking at smart wards . These would allow patients to use smart TVs to order food , learn about treatment programs , access results , and check ongoing bills . " It is very important to maintain digital engagement with the patient ," said Luciano Brustia , Regional Managing Director Asia Pacific for InterSystems . " The patient information is held in TrakCare , but there will also be integration with supporting applications . That is where IRIS for Health will come to the fore ."
By analysing data across the organisation , RSDHI expects to drive efficiencies in pharmacy completion and bed turnaround times , improving patient experience . It will also be able to monitor patient wait times and adherence to appointment times to further enhance the patient journey .
To realise these benefits , RSDHI is working with InterSystems on data quality . " Because of customisations at the different hospitals , the current data is inconsistent ," said Sulaiman . " To maximise the benefits of data analytics , we are prioritising data quality and integrity . With standardised data on a single , cloud-based platform , we can move to the next level of analytics with technologies like Artificial Intelligence and Machine Learning ."
" We are very excited to continue our partnership with Ramsay Sime Darby Health Care Indonesia , our longest-standing customer in Indonesia , to take them to the next level of digital health innovation ," added Brustia . " We see huge potential for healthcare providers in Indonesia to use data analytics and advanced interoperability to meet their challenges . We look forward to supporting RSDHI ’ s continued success ." �
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