U N D E R T H E M I C R O S C O P E

CHIEF CUSTOMER OFFICER , ENTRUST

Entrust helps establish and maintain trusted user and machine identities , helps secure modern payments , and its solutions use advanced security technologies to stop cybersecurity threats , protect data and enable digital life . Harini Gokul has been employed as the first Chief Customer Officer for the company and tells us about her management philosophy and go-to productivity trick .

Describe your current job role .

As the first Chief Customer Officer for Entrust , my role is to ensure our customers ' success . It means earning the right to be a trusted advisor for our customers and helping them innovate and realise their business goals , with agility , at scale . Period .

What would you describe as your most memorable achievement ?

While I have done many things , putting in place the foundations for trust in the cloud , especially concerning the General Data Protection Regulation ( GDPR ) is one of my

most memorable achievements . This came about as a result of the NSA Snowden revelations and put a spotlight on trust and privacy in the cloud . Getting ahead of our customers ' concerns and proactively putting in place a framework to help our customers navigate trust in the cloud was groundbreaking and helped Microsoft establish a thought leadership position in the cloud .

What style of management philosophy do you employ with your current position ?

I have a supportive and consultative approach to leadership where our teams can realise their full potential , thrive and be able to innovate . My fundamental beliefs are as follows :

1 . We should build workplace cultures that allow us and our teams to show up as our whole selves

2 . It ’ s important to create respectful , inclusive and safe environments 3 . Be transparent to build trust 4 . Create an always-learning culture

Finally , I believe in a # oneteam approach to success . We succeed when everyone succeeds . As some of you may know , I am a F1 fan ( go Max !) and when I think about customer experience and the culture and cross-functional collaboration that will be required for our customers ’ success , I envision the F1 formula for success . Even though you see only one driver in that car , an F1 team directly involves between 300 and 1,200 people , who are designing , building , manufacturing and testing parts that will end up in or on the car . Everybody contributes to building and maintaining the team and the drive for success . And that is how I see leadership – teams touching all parts of the customer journey , from building products ,

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