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Introduction

Healthcare IT is unique compared to other enterprise verticals for a few key reasons . The heavy reliance of wired copper and fiber optic connections combined with clinical , patient and guest Wi-Fi needs means that IT operations ( ITOps ) staff must be ready to quickly troubleshoot and resolve network access and performance issues at a moment ’ s notice . As a result , troubleshooting a healthcare network requires an extra bit of effort and the right troubleshooting and analysis tools . This Top Tips brief will examine six unique cable / Wi-Fi troubleshooting scenarios that are common in healthcare settings .

Guest WiFi

These days , when patients and guests visit a healthcare facility , easy access to guest Wifi services is expected . In areas of a healthcare IT campus where patients and visitors are frequent , the reliance of guest Wifi is much higher compared to most typical enterprise offices . Healthcare ITOps staff must be prepared to field larger numbers of trouble tickets where patients / visitors are having problems connecting to or receiving sufficient latency / bandwidth from the guest Wi-Fi network .

Due to the fluid nature of wireless propagation and the high likelihood of external interference causing wireless performance problems in the 2.4 , 5 and

6GHz unlicensed spectrum ranges , these IT administrators need access to a portable tool to connect to the guest Wi-Fi network in problematic locations . Depending on the reported guest Wi-Fi issue , ITOps staff may be required to :

Healthcare IT equipment such as medical imaging devices and the use of electronic health records ( EHR ) can necessitate the use of multi-gigabit Ethernet at the access layer of the network .

Because of this , ITOps teams should have access to test tools that can run validation and diagnostic tests for twisted pair Ethernet . These tests are used to ensure that these types of multi-gigabit devices will be able to connect at the correct TX / RX speeds .

Alternatively , some medical equipment may come with fiber optic connectors as opposed to copper . This means that ITOps administrators in the field may need access to test tools that have fiber test capabilities .

» Connect to the guest Wifi network to verify signal strength using calculated dBM values » Run ping / traceroute tests » Ensure that roaming between Wifi access points is functioning as intended » Verify that DHCP / DNS services are working properly ; and » Perform throughput stress tests to verify that sufficient bandwidth is available �

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