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HYRO ’ S CONVERSATIONAL AI FOR HEALTHCARE LAUNCHES ON AN ENTERPRISE CLOUD MARKETPLACE patient contact , helping them access internal health records for autonomous identification and verification before delegating the next steps . Meanwhile , at the organisational level , healthcare providers will add value by enhancing personalised interactions , optimising workflow efficiency , reducing costs and maximising value – all driving exceptional patient outcomes .
Hyro has announced its launch of Conversational AI for Healthcare on Salesforce AppExchange , empowering healthcare providers to alleviate workforce challenges , such as inefficiency , burnout and attrition – through AIpowered communications .
Hyro ' s Adaptive Communications Platform leverages large language models ( including GPT ), computational linguistics and knowledge graphs – bringing the latest advances in conversational AI to healthcare organisations . With Salesforce Health Cloud and Service Cloud , Hyro ' s Conversational AI for Healthcare provides health systems with a 360-degree view of patient interactions and insights to enable unparalleled support for patients across voice and chat-centric channels , including call centres , websites and mobile apps . Hyro ' s Conversational AI for Healthcare on Salesforce AppExchange is set to yield tangible improvements in access and engagement for patients , contact centre agents and healthcare providers as a whole .
With this new integration , healthcare systems can ensure that patient ' s needs will be served more effectively with reduced wait times , broadened self-service capabilities and quicker resolutions to their queries . Contact centre agents will be able to leverage Hyro ' s AI assistants with Salesforce Health Cloud as the first point of
" I am excited to announce the launch of Conversational AI for Healthcare on Salesforce AppExchange , which will help expand the reach of AI capabilities across a wider range of healthcare providers nationwide . This integration will help transform patients ' interactions with their healthcare providers ," said Israel Krush , CEO and Co-founder , Hyro . " With conversational AI tools becoming so commonplace in the enterprise , healthcare providers must strive to use AI responsibly to protect patients from disinformation . Hyro ' s AI Safeguards available in this integration help health systems achieve much-needed control , visibility and explainability ."
" Hyro ' s Conversational AI for Healthcare is a welcome addition to AppExchange , as it accelerates business transformation for customers by leveraging responsible , AI-powered communications to alleviate workforce challenges and bolster operational efficiency ," said Alice Steinglass , Executive Vice President and General Manager , Platform , Salesforce . " AppExchange is constantly evolving to connect customers with the right apps and experts for their business needs ." �
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