U N D E R T H E M I C R O S C O P E
With the £ 8.5 million growth investment round , what specific areas of expansion and scaling does Phlo plan to focus on , and how do you envision this investment impacting the company ' s future growth ?
The Phlo team has never been bigger , or busier , and our scaling and expansion is running at full steam !
Right now , the Phlo ecosystem comprises of the NHS and private medication management service , Phlo Digital Pharmacy , the UK market-leading API-driven digital infrastructure platform for healthcare providers , Phlo Connect , and the newly-launched Phlo Clinic on-demand treatment service . We also operate dedicated women ’ s healthcare brands which both provide patients with on-demand , regulatoryapproved treatments from qualified clinicians .
So , we ’ re already doing a lot , but this new funding injection allows us to do so much more . We aim to broaden our reach across the UK , making it even easier for patients to access our services . This includes everything from getting prescriptions delivered right to their door to receiving treatments online . We ’ re particularly excited about rolling out our new weight management programme and further expanding our women ’ s health services .
We ' re also planning to enhance our technology partnerships with both digital and traditional health providers . Plus , we ' re continuously working on improving the tech services we offer our existing partners . To support all this growth , we ’ re scaling up our team across all levels of the company , bringing on board more talent to help drive our vision forward .
In the rapidly evolving HealthTech industry , what industry trends and technological advancements do you foresee shaping the future of digital pharmacy services , and how is Phlo positioned to adapt and innovate in response ?
One trend we ’ ve clearly seen at Phlo is that , even as AI chatbots and automated tech proliferate in the HealthTech sector , there ' s still a strong preference for human connections in healthcare . People often value the chance to talk directly with a clinician when they ' re dealing with complex or sensitive health issues . This highlights the need to balance tech advancements with human touchpoints .
Secondly , as areas like medical cannabis and weight management continue to grow , ensuring high safety and security standards becomes crucial . It ' s all about maintaining patient trust by ensuring that treatments are accessible yet secure , and that controlled medications are managed responsibly and in line with regulatory requirements .
Lastly , with so many options in the digital health market , companies need to really stand out by offering services
DON ’ T EXPECT SUCCESS TO COME QUICKLY OR EASILY – ENTREPRENEURSHIP IN THIS SECTOR REQUIRES LOTS OF
PATIENCE , COMMITMENT AND HARD WORK !
that are not just fast but also reliable and convenient . This includes providing quick access to the best specialist advice , easy digital prescriptions and speedy medication delivery .
At Phlo , we ' re paying close attention to these trends as we evolve the business . We ' re expanding our services while maintaining that essential human element in our offerings like Phlo Clinic . We ' re committed to delivering safety and security with a robust technological backbone . And by constantly improving our user experience and broadening our services , we ' re geared to meet and exceed what our users expect from us in this hugely important industry .
As Phlo expands its operations , what strategies are you implementing to ensure that the company maintains its commitment to customer satisfaction , quality of service and patient care ?
The patient experience will always remain at the heart of all of Phlo ’ s services , as listening to and acting on the feedback of our customers is something that our team is constantly focused on . Our experienced senior team is committed to adopting the best new technologies to improve our user journeys , and to maintain security standards across the business . Importantly , we are a fully accredited NHS Pharmacy that works to NHS information governance standards , and our General Pharmaceutical Council ( GPhC ) registration ensures Phlo complies with UK and EU data privacy legislation .
With Phlo ' s ambitious scaling and expansion plans , what advice would you offer to aspiring entrepreneurs looking to enter the HealthTech sector , particularly in the field of digital pharmacy ?
Don ’ t expect success to come quickly or easily – entrepreneurship in this sector requires lots of patience , commitment and hard work ! But don ’ t forget that the relationships you have are very important – or underestimate the value of your network . It ’ s important to understand that UK healthcare is a complex and slow-moving landscape , and you can ’ t successfully drive lasting change without collaboration with others and a willingness to work with existing systems – whilst also being a relentless champion for change and innovation . �
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