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RATER8 ADDS CAPABILITIES EMPOWERING HEALTHCARE ORGANISATIONS TO UNLOCK DEEPER PATIENT AND PRACTICE INSIGHTS FOR IMPROVED OPERATIONAL EFFICIENCY
Rater8 , an organisation working within healthcare reputation management , has announced significant enhancements to its unified patient feedback solution . Providing deeper insights , streamlining provider and listings management , and improving the overall user experience , the new capabilities will help the more than 750 healthcare organisations relying on rater8 to further elevate online visibility , manage reputation , attract and retain patients , improve patient experience and enhance operational performance .
“ One of the things I appreciate most about rater8 is their ongoing development of new features that streamline our workflows ,” said Carroll Papajohn , Executive Director for North Florida Bone and Joint Specialists . “ In particular , rater8 makes it incredibly easy to add new providers and locations , and I even get alerts about employees and listings that might need attention .”
Measuring Loyalty Through Net Promoter Scores ( NPS )
Understanding organisation unit performance
Expanding its extensive benchmarking , which already delivers insights based on over 16 million data points from patients nationwide , rater8 introduced Org Unit Benchmarking . With a fully customisable hierarchy , rater8 now offers enhanced configurability for larger organisations , making it easy for those groups with complex organisational structures to understand the performance of different units . Provider and location data can now be sorted and organised based on each unit ’ s specific needs to offer a full snapshot of performance at every organisation level .
Optimising patient acquisition With the addition of ‘ Optimize ’, users can now maximise new patient acquisition opportunities by easily managing their portfolio of online listings and providers from within rater8 . Ensuring unparalleled online visibility for practices and providers , Optimize alerts users to potential issues , such as missing or unshared listings or providers who should be added to or removed from rater8 , for prompt resolution .
“ At rater8 , we listen to our users and adapt our solutions to meet their evolving needs ,” said Evan Steele , Founder and CEO of rater8 . “ Our latest features further equip our clients with the tools they need to succeed . We are committed to supporting healthcare providers nationwide in delivering exceptional care .” � rater8 now provides the option to easily incorporate the NPS question ( asking , on a scale of 0 to 10 , how likely the patient is to recommend a practice to family and friends ) into their existing survey and review request workflows , enhancing the granularity of patient feedback and streamlining promoter / detractor / passive categorisation .
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