Intelligent Health.tech Issue 24 | Page 68

KISSFLOW AS A PLATFORM NOT ONLY STREAMLINES QUALITY ASSURANCE BUT ALSO OTHER CORE PROCESSES RELATED TO HR , ENGINEERING , IT .
S C R U B B I N G U P

KISSFLOW AS A PLATFORM NOT ONLY STREAMLINES QUALITY ASSURANCE BUT ALSO OTHER CORE PROCESSES RELATED TO HR , ENGINEERING , IT .

He said the QMS process in Quest Nutra Pharma typically involves change control , market compliance , non-conformance , deviation , and CAPA activities . “ Our workflows are complex ,” he added .
Seeking to address the lack of visibility and accountability in its legacy paperbased processes , the company ’ s IT team implemented Kissflow ’ s Low-Code platform . This platform enables all employees , not just IT staff , to conveniently design and deploy detailed digital workflows .
Kissflow is compliant in all regions where Quest Nutra Pharma operates .
Process bottlenecks
According to excerpts from Kissflow ’ s advisory titled Process Automation : Transforming complexity to productivity , it is a well-known fact that over the past few years , the business paradigm has drastically shifted towards automation . The growing competition in the corporate world demands organisations bring on their A-game to stay relevant in the market . This eventually has led to increased business operations and workloads .
As the workload and demand keep increasing , they could be an indication that organisation is flourishing . But on the other hand , increased workloads could also be detrimental if not managed efficiently . A dysfunctional business process adds extra strain to the workflow by making it too complex and chaotic . Employees find it challenging to handle tasks that do not directly tie into productivity but are essential for the business .
In such a challenging circumstance , the organisation must ask the question , why is the workload too high ? This certainly helps understand if the workload is high due to the impact of natural business growth or defective and disorganised processes . What happens when processes are not as efficient as they should be ?
Did you know that organisations lose at least 20 – 30 % of revenue every year because of inefficient processes ?
Processes are sequences of workflows that are designed to improve operational productivity . But when that does not happen , it is up to process experts to determine whether or not there is a bottleneck and if there is , then how can it be eliminated .
Process inefficiencies can be caused because of numerous reasons , from a human error to poor systems management . Identifying these bottlenecks can be tricky but essential for the success of the business as a whole .
Process bottlenecks occur when the demand is higher than the production capacity . There could be various reasons contributing to process bottlenecks .
When process bottlenecks happen , they can adversely impact overall business productivity . The worst part is if they happen frequently , they begin to take a heavy toll on the production and service time and quality , seamless communication amongst employees , their quality of work and their working hours .
In most organisations , bottlenecks are identified only after they start adversely impacting the performance of the processes . These bottlenecks , when left unchecked , can lead to much bigger issues such as
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