AS THE AI CENTRE OF EXCELLENCE WORKS TO OPTIMISE AI IMPLEMENTATIONS, THEY ALSO SEEK TO MITIGATE RISK IN PARALLEL.
D I S S E C T I N G B U S I N E S S
Health distribution centres to ensure that we can meet customer needs.
The AI Center of Excellence engages partners across the enterprise to accelerate the development of impactful AI solutions. Business leaders collaborate with the team to brainstorm potential AI solutions, explore the art of the possible, identify risks and rewards, and ultimately determine the extent to which AI can solve businesses or customers’ challenges effectively.
Responsible use of AI sets the foundation for innovation
The AI Center of Excellence has worked across the company to develop governance for the responsible use of AI.“ Our north star is simple,” Vyas said.“ We aim to integrate AI responsibly into our processes, ensuring that it serves as a tool for enhancing human decision-making. Our AI policy guides the journey of innovation and ensures that we prioritise safety and accountability.”
For example, the policy lays out clear goals and purposes for AI models and evaluates them in relation to specific use cases and contexts. In creating new AI tools, the team designs and implements security safeguards from the outset to protect against adverse manipulation and preserve the system ' s intended function.
“ By fostering a culture of accountability with innovation, we are committed to leveraging AI to not only advance our capabilities of supporting Cardinal Health customers and the patients they serve, but increasing employees’ capabilities and job satisfaction, and keeping our data secure. It is our responsibility to ask, when do we trust? And when do we trust, but verify? We always must understand the mechanics of the AI behind the tool, so we know it will help us – or our customers – make the right decisions.”
Upskilling employees
Additionally, employee development in AI skills goes hand in hand with AI security, governance and policy, Vyas said:“ Because AI is seemingly everywhere within technology, every employee must have some insight into the tools available to them and understand the pros and cons of using those tools. That’ s
AS THE AI CENTRE OF EXCELLENCE WORKS TO OPTIMISE AI IMPLEMENTATIONS, THEY ALSO SEEK TO MITIGATE RISK IN PARALLEL.
a vital part of preparing the Cardinal Health workforce for the future.”
And, while all employees are gaining insights into the basics of the power of AI, the company’ s leaders also are committed to investing in a future-ready AI workforce through education and skill-building initiatives. Employees can engage in high-quality AI training from expert partners, participate in on-the-job training through AI project-related work, and access a variety of AI-related short courses online. We also offer an intense, sixmonth analytics, automation and AI course through Cardinal Health’ s Digital U. This is an accelerated learning programme that focuses specifically on automation, data engineering and data science.
“ AI and data analytics capabilities are helping drive operations at Cardinal Health, and we continue to refine our approach and strategy to keep pace with rapidly evolving technology,” Vyas said.
She and her team regularly partner internally and with customers to explore and integrate AI solutions to drive efficiency and create new digital experiences in today’ s dynamic healthcare landscape.
“ It’ s incredible to see how players throughout the healthcare continuum are using AI to better understand data and insights, share learnings and work as a collective to utilise AI as a change agent,” Vyas said.“ As we make strides in using these technologies responsibly and in novel ways, I believe that working together will allow us to transform healthcare for the greater good, keeping our focus on the patient.” �
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