OUT OF OUR 70,000 EMPLOYEES ACROSS 75 COUNTRIES, OVER 95 % ARE EXPECTED TO BENEFIT FROM OUR NEW LIFECYCLE MANAGEMENT.
S P E C I A L I S T I N S I G H T
OUT OF OUR 70,000 EMPLOYEES ACROSS 75 COUNTRIES, OVER 95 % ARE EXPECTED TO BENEFIT FROM OUR NEW LIFECYCLE MANAGEMENT.
safety risks or are improperly disposed of, preventing the company from losing the residual value of the device.
Quantifiable results demonstrate success
Siemens Healthineers and Insight first introduced the model in Germany before extending it to EMEA, the US and Asia. Realtime results were continuously assessed against the targeted KPIs, leading to refined common objectives. It quickly became evident that the outcomes surpassed initial expectations. After 18 months of the project, Siemens Healthineers can highlight several significant achievements:
Innovation: The quality of equipment and services for Siemens Healthineers employees has improved. There are now user-friendly, traceable and dependable processes in place for all stakeholders. Hardware updates are performed automatically, ensuring the use of the latest device generations.
Resilience: Effective break-and-fix protocols facilitate rapid equipment repairs, thereby enhancing user satisfaction and at the same time lowering process costs. Additionally, the utilisation of local or regional warehouses streamlines logistical processes.
Efficiency: By implementing optimised global portfolio management, Siemens Healthineers enhances control, sustainability performance, audit and privacy security, compliance and user satisfaction. Insight achieves a 99.5 % SLA performance and response time target on a worldwide scale. Furthermore, financial efficiency is expected to improve with the introduction of an OPEX model.
Dr Henkel said:“ Our objectives were ambitious, and our requirements were both high and complex. With the new solution, we have effectively managed this complexity.” �
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