U N D E R T H E M I C R O S C O P E to review and manage changes collectively. It streamlines the process and reduces redundancy.
Andrzej: That collaboration is unique. In many companies, teams like Commercial and R & D operate in silos. But we’ ve broken that down. Carol brings everyone into shared meetings to review platform changes, ensuring we all understand what’ s coming and whether it impacts our Vault. We align on testing, reduce duplication and improve overall change management.
Prasidda: And we have a monthly communication from our domain working group that shares updates from across all Vaults. It’ s a chance to highlight achievements, preview upcoming changes and share best practices.
For example, if someone notices a useful new feature, they share it, and others can benefit.
Andrzej: We don’ t have a formal‘ Centre of Excellence’ for Veeva, but through these informal processes, we’ ve effectively created one. It’ s all about sharing and collaboration; something we strongly believe in.
Prasidda: Yes, one of Haleon’ s core behaviours is‘ grow yourself and others’, and that really underpins how we work across teams.
Would you consider yourselves early adopters of AI when it’ s ready?
Prasidda: Absolutely. We’ re keen to adopt it early.
Andrzej: Definitely. We saw a great example with AI case intake in safety. Currently, a person checks each safety case manually. The AI agent could automate that, taking a 30-minute task down to one to two minutes. You’ d still need to verify results, but it’ s a huge time-saver.
Prasidda: Exactly, our goal is to reduce manual inputs as much as possible while keeping the human oversight where it’ s still needed. �
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