D I G I T A L D I A G N O S T I C S
Thomas Pinn , ICT Director , Royal Far West
But there was room for improvement . Laptops were slow and unstable , partly due to the backup software they ran . Dialling into the network remotely via VPN was manual , requiring multiple clicks – and there sometimes weren ' t enough remote connections to go around . Collaboration was through traditional network shared drives and decades-old softphone technology . provider – where the suggested resolution was often to launch a new project and increase ICT spend .
Within Royal Far West , the division of labour and responsibility means a managed service provider runs backend infrastructure , enduser computing and support , while internal ICT takes care of the application stack on top of that infrastructure , as well as ICT strategy .
Even before 2020 , Royal Far West was set up for remote home and community based work .
At its main site in Manly , rooms are equipped with a range of technologies that clinicians use , booking and other screens , whiteboards , AV systems , microphones , and cameras to run telecare sessions . “ It ’ s not rocket science , but it all has to work and has to be attended to quickly if something doesn ’ t work ,” said Pinn .
Backend ICT infrastructure was hosted in a private cloud , and while it could be consumed as a utility service , it still ultimately involved buying and running servers and storage .
Royal Far West wanted to uplift the clinician and client experience , by making the management , maintenance and support of its technology systems far more robust . It
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