IT ’ S NOT ROCKET SCIENCE , BUT IT ALL HAS TO WORK – AND HAS TO BE ATTENDED TO QUICKLY IF SOMETHING DOESN ’ T WORK .
D I G I T A L D I A G N O S T I C S also wanted to move into the cloud era , leveraging core Microsoft platforms and becoming SaaS Cloud-first by default – which was seen as a way for ICT to increase its flexibility and adaptability to meet growth goals and changing business needs .
Royal Far West ran an RFP process with 10 Managed Service Providers , all of which had varying degrees of experience working with the Not-for-Profit sector and with the Microsoft cloud stack .
After a formal evaluation , Tecala was judged the best fit , owing to the quality of the RFP response , proposed tech stack , contractual model and commercially attractive offering .
“ They truly listened to our RFP . They had the strongest proposition that they understand the Microsoft cloud environment and that they had the right size to be a partner and to be partnering with us ,” Pinn said .
Provisioning computers is now automated with Microsoft Modern Management , including InTune , making the experience faster , standardised and more professional .
“ How it should be ,” said Pinn .
Royal Far West ’ s needs in this area aren ’ t limited only to new starters or existing staff receiving new hardware . The organisation also supports a “ significant number of allied health student placements ”, Pinn said .
“ This means often providing infrastructure or laptops to them for a few weeks only , and we can now do this in an automated and efficient way .”
IT ’ S NOT ROCKET SCIENCE , BUT IT ALL HAS TO WORK – AND HAS TO BE ATTENDED TO QUICKLY IF SOMETHING DOESN ’ T WORK .
“ There ’ s a saving of over 30 hours a week on manual laptop management tasks and on resolution of more advanced IT requests ,” Pinn said .
Royal Far West is experiencing the benefits of cloud migration , growing its use of Microsoft 365 productivity solutions , including OneDrive and SharePoint to replace network shared drives and Teams to replace multiple disparate collaboration platforms as well as an old softphone .
“ Compared to other healthcare providers we are well advanced with the cloud , using the whole Microsoft stack . Tecala is an important partner securing and managing the day-today operations ,” Pinn said .
In addition , Royal Far West has upgraded its secure remote access services to Netskope Private Access and Secure Web Gateway . This virtual security layer acts as a secure way to set up machines and manage them remotely .
“ My laptop is secure ; my connection is secured to key systems . It ’ s automatic and all happens in the background ,” Pinn said . �
Laptop provisioning and reimaging was previously a near full-time job in the internal ICT function – a resource that can now be redeployed to more interesting and strategic work .
“ My team should be focused on business processes rather than getting a laptop working ,” Pinn said .
The ICT team also now has improved access to senior technical advice on relatively short notice , representing an additional time saving .
www . intelligenthealth . tech 65