Intelligent Health.tech Issue 13 | Page 50

IN A WORLD WHERE PAPER AND POSTAGE ARE QUICKLY BEING REPLACED BY DIGITAL ENGAGEMENT , WE MUST BE ABLE TO FACILITATE THIS WHILST ENSURING ACCESSIBILITY FOR ALL PATIENTS . ZIVVER PROVIDES A TRULY SIMPLE USER-FRIENDLY EXPERIENCE AND THAT IS VERY IMPORTANT FOR US .
S P E C I A L I S T I N S I G H T

IN A WORLD WHERE PAPER AND POSTAGE ARE QUICKLY BEING REPLACED BY DIGITAL ENGAGEMENT , WE MUST BE ABLE TO FACILITATE THIS WHILST ENSURING ACCESSIBILITY FOR ALL PATIENTS . ZIVVER PROVIDES A TRULY SIMPLE USER-FRIENDLY EXPERIENCE AND THAT IS VERY IMPORTANT FOR US .

Tell me more about the multifactor authentication functionality
Another instance in which Zivver is proving very helpful is when dealing with insurance providers . We engage with a provider for the US Armed Forces . When we deliver healthcare to one of its customers , they contact us requesting data regarding their case . Zivver protects this data in transit and of course enables the provider to contact us securely , too .
In a world where paper and postage are quickly being replaced by digital engagement , we must be able to facilitate this whilst ensuring accessibility for all patients . Zivver provides a truly simple user-friendly experience and that is very important for us .
This is also an example of how the multifactor authentication ( MFA ) functionality in Zivver is particularly helpful . We can apply MFA to authenticate the identity of patients and they can choose the method of authentication they would prefer to use . Patients will often opt for a code sent via SMS . However , for those who don ’ t have access to a mobile phone , they can choose to receive a password by email . Once we ’ ve engaged with an individual once , their authentication method is stored for next time ; we don ’ t need to keep setting it for every email . �
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