H E A L T H I N S I G H T S
CareLineLive ’ s CEO , Josh Hough , was born with a rare muscle weakening illness and spent much of his early life in a wheelchair . Doctors doubted he ’ d ever be able to have a career , let alone run a global business . He ’ s proved them wrong and , today , CareLineLive ’ s app is used by carers from over 600 agencies . It means they arrive at a person ’ s home with all the medical and personal information they need to do their job .
Hough said : “ I ’ ve always had a desire to change things , even from a young age . When I was visited by medical professionals as a young child , I hated having to endlessly repeat myself and educate them about my condition . Our software means patients don ’ t need to do this . It ’ s a lot more efficient .”
The challenge : Joining all the dots and ensuring collaboration takes place
The major challenge for CareLineLive is connecting all the relevant parties together . Its application joins up everything in a homecare business , from patient notes and visits to invoicing and staff rotas . Family members can access relevant information so they know what ’ s going on . But also , critical healthcare professionals like ambulance drivers can access such information , via a one-time access route .
CareLineLive is a UK homecare software company which produces revenues of over £ 3.5 million and has 42 staff . Its clients are agencies which provide carers to people at home . It means they arrive at a person ’ s home with all the medical and personal information they need to do their job . CareLineLive ’ s CEO , Josh Hough , explains how a big part of the company ’ s toolkit comes from the Atlassian suite of software , which contains tools including Jira and Confluence .
To achieve this , Hough needed his staff to be excellent collaborators too . This was a challenge as many of his team are in different locations and even time zones , so the company needed excellent communication channels . Furthermore , in order to keep CareLineLive cutting-edge , the software would need regular updates , many of which would be inspired by customer feedback .
“ There ’ s a constant feedback loop taking place . We build the software , customer data and feedback comes back , updates take place and , of course , this needs to be communicated back to the customer . Communication and collaboration is critical to what we are doing ,” said Hough .
Collaboration is also essential with regulators in charge of industry compliance . Hough has always pushed for CareLineLive to be right at the forefront as it opens doors to the biggest customers , such as the NHS . Cybersecurity and patient data security are major issues and so the company has chosen to comply with standards such as ISO 9001 and
HOW CARELINELIVE USES THE ATLASSIAN SUITE TO BUILD SOFTWARE FOR ITS GLOBAL HOMECARE CLIENTS
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